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RAYLAV Holdings

Effective Date: May 26, 2026

RAYLAV Holdings (“RAYLAV”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information in accordance with the applicable laws of Kenya, including the Kenya Data Protection Act, 2019.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our companies and services, including:

  • RAYLAV Engineering and Architecting
  • RAYLAV Home Automations & Security
  • RAYLAV Property Management
  • RAYLAV Home and Investments

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information including:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Physical address
  • Property details
  • Identification details where legally required
  • Payment or billing information

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

Security & Monitoring Information

For clients using our security and automation services, we may collect:

  • CCTV system data
  • Alarm system activity
  • Access control records
  • Monitoring center logs

2. How We Use Your Information

We use collected information to:

  • Provide and manage our services
  • Respond to inquiries and customer support requests
  • Process transactions and agreements
  • Improve website performance and user experience
  • Maintain property and security management systems
  • Communicate updates, notices, and service information
  • Comply with legal and regulatory obligations in Kenya

3. Data Protection and Security

RAYLAV implements reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.

Our systems are designed to maintain:

  • Data confidentiality
  • Information integrity
  • Secure storage and processing

While we strive to protect your data, no electronic transmission or storage system is completely secure.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

  • Authorized employees and contractors
  • Service providers assisting in operations
  • Government authorities where legally required
  • Financial institutions for payment processing
  • Legal or regulatory bodies in compliance with Kenyan law

All third parties are expected to maintain confidentiality and data protection standards.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and understand visitor behavior.

Cookies may be used to:

  • Remember user preferences
  • Improve website performance
  • Analyze website traffic
  • Enhance user experience

Users may disable cookies through browser settings, although some website features may not function properly.

6. CCTV and Security Monitoring

RAYLAV Home Automations & Security may process video footage and monitoring data for:

  • Security purposes
  • Incident investigations
  • Access management
  • Property protection

Such information is handled confidentially and retained only where necessary and lawful.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill service obligations
  • Comply with legal requirements
  • Resolve disputes
  • Maintain business records

When information is no longer required, it is securely deleted or destroyed.

8. Your Rights

Under the Kenya Data Protection Act, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data where applicable
  • Object to certain processing activities
  • Withdraw consent where consent was previously given

Requests may be submitted using the contact details below.

9. Third-Party Links

Our website may contain links to third-party websites or services. RAYLAV is not responsible for the privacy practices or content of external websites.

Users are encouraged to review third-party privacy policies separately.

10. Changes to This Policy

RAYLAV reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date.

11. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

RAYLAV Holdings

Kenya

 Email: privacy@raylav.com

 Phone: +254 142532806

 Website: www.raylav.net, www.raylav.com


Compliance Notice

This Privacy Policy is intended to support compliance with:

  • Kenya Data Protection Act, 2019
  • Applicable consumer and electronic communications regulations in Kenya